Dear Mr Dick and Staff,
We recently bought a chair from you. It was just a small item, I am sure, compared with some of your regular deals, but for us it was important and I wanted to let you know how pleased I am not just with the chair but the way in which you and your staff dealt with out purchase.
We visited your showroom a number of times and no doubt tried you with our dithering. We encounter patience and helpfulness from beginning to end. We also had the good fortune to meet your design consultant, Sally, who was equally delightful and offered excellent advice on fabrics and colour schemes, resulting in the right chair for the job. It looks lovely in our new room and is very comfortable.
Please pass on our thanks to Sally.
We hope to return some day and in the meantime renew our thanks and I wish you good trading in the coming year.